Shipping policy

Shipping Policy Last Updated: January 13, 2025 

1. Shipping Overview: 

Canadian Jack offers fast and reliable shipping to customers within Canada and internationally. Shipping times and rates depend on your location, the products purchased, and the chosen shipping method. 

2. Fulfillment & Order Processing: 

Orders are typically processed within 1-3 business days. You will receive an email notification once your order is shipped. Please note that fulfillment times may vary depending on product availability. We work closely with our suppliers to ensure quick processing.

3. Shipping Rates and Delivery Times Canada:

Standard Shipping: 3-10 business days. Expedited Shipping: 1-5 business days. United States: Standard Shipping: 5-10 business days. Expedited Shipping: 3-7 business days. International Shipping: Delivery times for international orders vary by destination, typically 7-21 business days. International shipping fees are calculated at checkout.

4. Shipping Carriers:

We use trusted carriers to deliver your orders, including Canada Post, UPS, FedEx, and other reliable shipping providers based on your location and the selected shipping option.

5. Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order, delivery location, and chosen shipping method.

6. Customs and Duties For international orders:

Customers are responsible for any applicable customs duties, taxes, or fees that may apply upon delivery. These fees are determined by the destination country and are outside our control.

7. Order Tracking:

Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery. You can track your order through the shipping carrier’s website.

8. Address Accuracy:

Please ensure that your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete shipping information provided at checkout.

9. Order Issues:

If your order does not arrive or if you encounter any shipping issues, please contact our customer service team within (5) five days of the expected delivery date. We will work to resolve the issue promptly.

10. Lost or Damaged Items:

Canadian Jack is not responsible for lost or damaged items once they are in the possession of the carrier. However, we will assist you in resolving any issues by working with the carrier to file claims for lost or damaged shipments.

11. Contact Information:

If you have any questions about our shipping policy or need assistance with your order, please reach out to us at: info@canadianjack.ca