Refund policy
Canadian Jack Return & Exchange Policy
At Canadian Jack, we’re committed to providing quality products that reflect Canada’s resilient spirit and bold style. To ensure the best experience for our customers, please review our return and exchange policy:
All Sales Are Final
Due to the unique and personalized nature of our designs, all sales are final. We encourage you to double-check sizing, color, and product details before completing your purchase.
Exceptions for Defective or Incorrect Items
If you receive an item that is defective or not what you ordered, we’re here to make it right. Please contact us within 5 days of receiving your order at info@canadianjack.ca with:
- Your order number
- A description of the issue
- Clear photos of the item
Once approved, we’ll provide instructions for returning the item or sending a replacement.
Exchange Policy
We currently do not offer exchanges for sizing or style changes. If you’re unsure about sizing, refer to any product specific size guide - if available - before purchasing or reach out with any questions.
Damaged During Shipping
If your item arrives damaged due to shipping, please notify us within 5 days. Include photos of the damaged packaging and item, and we’ll assist in resolving the issue.
Refunds
Refunds are issued only in cases of defective items. Store credit or replacements are offered when applicable.
How to Reach Us
For assistance, email us at info@canadianjack.ca